Start with one stuck point. You don’t need a fancy system, just be real about what you can see right now. Let's Dig!
What’s one place in your program where people most often get stuck, silent, or start asking lots of questions—and what seems to trigger it? (Identify key stuck point)
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What is the specific activity that you'd like them to do when they get to this stuck point? While doing this activity, what specific outcomes should they achieve and which ones are concrete and can be measured? (Define measurable micro result)
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In your current setup/platform, Are you able to easily measure this "done/not done result?
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Let's Dig Your Micro Result